&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;Life at Plume&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;At Plume, we believe that technology isn&#39;t about moving faster, it&#39;s about making life’s moments better. Which is why we’ve built the world&#39;s first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We now deliver services to over 50 million locations globally and have managed over 2.5 billion devices on our platform. We’re expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world&#39;s largest Communications Service Providers (CSPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data.&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don&#39;t, work to do what should be done (rather than what can), and if we can’t do it exceptionally well, we don’t do it. It’s how we&#39;ve assembled a team of world-class builders, thinkers, and doers. And it’s how we’re reinventing what’s possible every day.&lt;/span&gt;&lt;/p&gt;&lt;/div&gt;&lt;p&gt;We’re looking for a seasoned Technical Manager, experienced with Customer Facing environments, to Captain our Site Reliability Engineering Team. This team is focused on deployments, fixes, and sustainability. The right candidate needs to have strong technical knowledge in key areas while focusing on customer satisfaction.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What You’ll Do:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Supervise a team of Site Reliability Engineers who provide first-line support to Customer Clouds. Deployments, On-call, Application Provisioning are some of the routine tasks.&lt;/li&gt;
&lt;li&gt;Attend and conduct customer Meetings for Project and Roadmap specification.&lt;/li&gt;
&lt;li&gt;Manage growth and performance of SRE team members.&lt;/li&gt;
&lt;li&gt;Be able to step in and execute or triage issues as much as the Engineers. Hands-on past experience is beneficial. Some examples are as follows:&amp;nbsp;&lt;/li&gt;
&lt;ul&gt;
&lt;li&gt;Provision and scale multi-datacenter Kubernetes Infrastructure and Applications (EKS)&lt;/li&gt;
&lt;li&gt;Deploy Software in multiple Production Environments&lt;/li&gt;
&lt;li&gt;Own monitoring and alerting to production systems, improvements and changes&lt;/li&gt;
&lt;li&gt;Contribute improvements to the current automation&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Contribute improvements to our on-call process and alerting&lt;/li&gt;
&lt;/ul&gt;
&lt;li&gt;Play a key role in the recruitment and retention of top talent.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;What You’ll Bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Availability to be in on-call rotation for Production issues&lt;/li&gt;
&lt;li&gt;Availability to work with a distributed team in different timezones&lt;/li&gt;
&lt;li&gt;Advanced communication skills&lt;/li&gt;
&lt;li&gt;Experience managing people&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Desired Skill Set&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;10+ Years of experience with &lt;strong&gt;Production Troubleshooting&amp;nbsp;&lt;/strong&gt;&lt;/li&gt;
&lt;li&gt;Minimum 5+ Years of experience leading or managing teams&lt;/li&gt;
&lt;li&gt;Bachelor’s degree in related field or equivalent experience, Advanced degree preferred.&lt;/li&gt;
&lt;li&gt;This is a leadership role, but you must have Technical knowledge and working experience with:&lt;/li&gt;
&lt;ul&gt;
&lt;li&gt;Kubernetes (operate)&lt;/li&gt;
&lt;li&gt;Basic Terraform Knowledge&lt;/li&gt;
&lt;li&gt;Experience Programming/Scripting - one of the following (eg. Perl, Python, PHP, GoLang, Java, etc)&lt;/li&gt;
&lt;li&gt;Experience with modern cloud infrastructure, preferably AWS&lt;/li&gt;
&lt;li&gt;Experience with modern Linux Operating systems (Enterprise Linux or Debian based)&lt;/li&gt;
&lt;li&gt;Experience both setting up and utilizing self-managed Monitoring and observability tools (e.g. Nagios/Icinga, Grafana, Prometheus)&lt;/li&gt;
&lt;/ul&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Differentiators&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Troubleshooting production performance/service degradation or outage issues at scale&lt;/li&gt;
&lt;li&gt;Experience with Infrastructure Troubleshooting in VMs and/or Bare Metal (ssh/Linux)&lt;/li&gt;
&lt;li&gt;Advanced Kubernetes knowledge&lt;/li&gt;
&lt;li&gt;Advanced Terraform knowledge&lt;/li&gt;
&lt;li&gt;Customer Facing experience in previous roles&lt;/li&gt;
&lt;li&gt;Experience operating Kafka in Production&lt;/li&gt;
&lt;li&gt;Experience operating NoSQL Databases in Production&lt;/li&gt;
&lt;li&gt;Experience operating Relational Databases in Production&lt;/li&gt;
&lt;li&gt;Configuration Management experience&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;&lt;em&gt;HYBRID - Candidates must be in commutable distance. We are not offering relocation at this time.&amp;nbsp;&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Total Compensation package would include: anticipated compensation range of $181,000 - $213,000 + bonus + equity + benefits.&amp;nbsp; Benefits include: a 401k plan and a company match, basic life insurance plus unparalleled health, dental, vision and other benefits and perks. For more details please see:&lt;a href=&quot;https://www.plume.com/plume-careers/&quot;&gt; https://www.plume.com/careers&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;An employee’s base salary and its position within the range may depend on a number of factors including job related knowledge, education, skills, experience and other business related considerations. Published ranges are provided in good faith at the time of posting.&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;About Plume&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;As the creator of the only open, hardware-independent, cloud-controlled experience platform for CSPs and their subscribers, Plume partners with over 350 CSP customers, including some of the world’s largest such as Comcast, Charter, Liberty Global, and J:COM.&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plume’s software-defined network allows CSPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture.&amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Backed by investors such as Insight Partners and SoftBank Vision Fund 2, Plume is now valued at $2.6B, having added over $500M in funding in 2021 alone.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Plume is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in all employment practices and &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;decisions, ensuring equal employment opportunities for all qualified individuals without regard to &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;race, color, creed, religion, sex, national origin, age, physical or mental disability, sexual &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;orientation, gender identity, marital status, pregnancy, childbirth or related individual conditions, &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;medical conditions (as defined by state law), military or veteran status, or any other characteristic protected by federal, state or local law. &lt;/span&gt;&lt;/p&gt;&lt;/div&gt;

Software Operations

Palo Alto, CA

Palo Alto

Manager, Site Reliability Engineering

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;Life at Plume&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;At Plume, we believe that technology isn&#39;t about moving faster, it&#39;s about making life’s moments better. Which is why we’ve built the world&#39;s first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We now deliver services to over 50 million locations globally and have managed over 2.5 billion devices on our platform. We’re expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world&#39;s largest Communications Service Providers (CSPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data.&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don&#39;t, work to do what should be done (rather than what can), and if we can’t do it exceptionally well, we don’t do it. It’s how we&#39;ve assembled a team of world-class builders, thinkers, and doers. And it’s how we’re reinventing what’s possible every day.&lt;/span&gt;&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;NetSuite Architect&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Plume is seeking a skilled and experienced NetSuite Architect to join our team. The ideal candidate will be responsible for the design, administration, configuration, and maintenance of our NetSuite ERP system. This role involves working closely with finance, IT and sales organizations across time zones to ensure the system is optimized to support business operations and growth.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Responsibilities:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Serve as internal platform Administrator for Netsuite ERP system.&lt;/li&gt;
&lt;li&gt;Provide support and training to users during the US hours, as well as implementing new features and functionality as needed.&lt;/li&gt;
&lt;li&gt;Help streamline internal processes where possible by leveraging NetSuite’s capabilities and functionality.&lt;/li&gt;
&lt;li&gt;Maintain and optimize current NetSuite integrations with other enterprise systems (e.g., Oracle Shopify Connector&amp;nbsp; and Zuora Connector)&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Required Qualifications:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;8+ years of experience in IT, with a focus on software engineering and system integration&lt;/li&gt;
&lt;li&gt;4+ years of hands-on experience in the technical management of the NetSuite platform, including proficiency in script development, workflows, CSV imports, and reporting&lt;/li&gt;
&lt;li&gt;Strong NetSuite development experience, including configuration, customization, integration, and reporting&lt;/li&gt;
&lt;li&gt;Proficiency in SuiteFlow, SuiteTalk, and SuiteBundler&lt;/li&gt;
&lt;li&gt;NetSuite developer certifications preferred&lt;/li&gt;
&lt;li&gt;Ability in managing multiple tasks to meet business needs, adept at navigating obstacles to ensure successful completion&lt;/li&gt;
&lt;li&gt;Strong analytical, problem-solving, and organizational skills&lt;/li&gt;
&lt;li&gt;Excellent written, oral, and electronic communication skills&lt;/li&gt;
&lt;li&gt;Detail-oriented, self-motivated, with strong collaboration and liaison abilities&lt;/li&gt;
&lt;li&gt;Experience in project management, system implementation, and systems integration&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Proficiency with saved searches, formulas, reporting creating dashboards, creating custom forms and creating workflows;&lt;/li&gt;
&lt;li&gt;Proficiency with saved searches, formulas, reporting, creating dashboards, creating custom forms, creating workflows and templates customization;&lt;/li&gt;
&lt;li&gt;Experience using forms, fields, custom records, and workflows to manage unique business process requirements within the ERP system;&lt;/li&gt;
&lt;li&gt;Strong understanding of finance systems and their inter-dependence with Netsuite&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Preferred Qualifications:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Bachelor&#39;s degree in Computer Science or a related technical field preferred&lt;/li&gt;
&lt;li&gt;Netsuite Development Certifications&lt;/li&gt;
&lt;li&gt;proficiency in SQL, JavaScript, HTML, and other relevant programming languages&lt;/li&gt;
&lt;li&gt;Experience with Zuora, Shopify and Avalara highly preferred&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt; &lt;/strong&gt;&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;About Plume&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;As the creator of the only open, hardware-independent, cloud-controlled experience platform for CSPs and their subscribers, Plume partners with over 350 CSP customers, including some of the world’s largest such as Comcast, Charter, Liberty Global, and J:COM.&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plume’s software-defined network allows CSPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture.&amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Backed by investors such as Insight Partners and SoftBank Vision Fund 2, Plume is now valued at $2.6B, having added over $500M in funding in 2021 alone.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Plume is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in all employment practices and &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;decisions, ensuring equal employment opportunities for all qualified individuals without regard to &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;race, color, creed, religion, sex, national origin, age, physical or mental disability, sexual &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;orientation, gender identity, marital status, pregnancy, childbirth or related individual conditions, &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;medical conditions (as defined by state law), military or veteran status, or any other characteristic protected by federal, state or local law. &lt;/span&gt;&lt;/p&gt;&lt;/div&gt;

Information Technology

Hyderabad, India

Hyderabad

Senior Netsuite Developer

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;Life at Plume&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;At Plume, we believe that technology isn&#39;t about moving faster, it&#39;s about making life’s moments better. Which is why we’ve built the world&#39;s first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We now deliver services to over 50 million locations globally and have managed over 2.5 billion devices on our platform. We’re expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world&#39;s largest Communications Service Providers (CSPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data.&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don&#39;t, work to do what should be done (rather than what can), and if we can’t do it exceptionally well, we don’t do it. It’s how we&#39;ve assembled a team of world-class builders, thinkers, and doers. And it’s how we’re reinventing what’s possible every day.&lt;/span&gt;&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;NetSuite Architect&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Plume is seeking a skilled and experienced NetSuite Architect to join our team. The ideal candidate will be responsible for the design, administration, configuration, and maintenance of our NetSuite ERP system. This role involves working closely with finance, IT and sales organizations across time zones to ensure the system is optimized to support business operations and growth.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Responsibilities:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Serve as internal platform Administrator for Netsuite ERP system.&lt;/li&gt;
&lt;li&gt;Provide support and training to users during the US hours, as well as implementing new features and functionality as needed.&lt;/li&gt;
&lt;li&gt;Help streamline internal processes where possible by leveraging NetSuite’s capabilities and functionality.&lt;/li&gt;
&lt;li&gt;Maintain and optimize current NetSuite integrations with other enterprise systems (e.g., Oracle Shopify Connector&amp;nbsp; and Zuora Connector)&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Required Qualifications:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;8+ years of experience in IT, with a focus on software engineering and system integration&lt;/li&gt;
&lt;li&gt;4+ years of hands-on experience in the technical management of the NetSuite platform, including proficiency in script development, workflows, CSV imports, and reporting&lt;/li&gt;
&lt;li&gt;Strong NetSuite development experience, including configuration, customization, integration, and reporting&lt;/li&gt;
&lt;li&gt;Proficiency in SuiteFlow, SuiteTalk, and SuiteBundler&lt;/li&gt;
&lt;li&gt;NetSuite developer certifications preferred&lt;/li&gt;
&lt;li&gt;Ability in managing multiple tasks to meet business needs, adept at navigating obstacles to ensure successful completion&lt;/li&gt;
&lt;li&gt;Strong analytical, problem-solving, and organizational skills&lt;/li&gt;
&lt;li&gt;Excellent written, oral, and electronic communication skills&lt;/li&gt;
&lt;li&gt;Detail-oriented, self-motivated, with strong collaboration and liaison abilities&lt;/li&gt;
&lt;li&gt;Experience in project management, system implementation, and systems integration&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Proficiency with saved searches, formulas, reporting creating dashboards, creating custom forms and creating workflows;&lt;/li&gt;
&lt;li&gt;Proficiency with saved searches, formulas, reporting, creating dashboards, creating custom forms, creating workflows and templates customization;&lt;/li&gt;
&lt;li&gt;Experience using forms, fields, custom records, and workflows to manage unique business process requirements within the ERP system;&lt;/li&gt;
&lt;li&gt;Strong understanding of finance systems and their inter-dependence with Netsuite&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Preferred Qualifications:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Bachelor&#39;s degree in Computer Science or a related technical field preferred&lt;/li&gt;
&lt;li&gt;Netsuite Development Certifications&lt;/li&gt;
&lt;li&gt;proficiency in SQL, JavaScript, HTML, and other relevant programming languages&lt;/li&gt;
&lt;li&gt;Experience with Zuora, Shopify and Avalara highly preferred&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;Total Compensation package would include: anticipated base compensation range of $117,000.00 - $159,000.00 + bonus + equity + benefits.&amp;nbsp; Benefits include: a 401k plan and a company match, basic life insurance plus unparalleled health, dental, vision and other benefits and perks. Please see&lt;a href=&quot;https://www.plume.com/plume-careers/&quot;&gt; here&lt;/a&gt; for more details.&lt;/p&gt;
&lt;p&gt;An employee’s base salary and its position within the range may depend on a number of factors including job related knowledge, education, skills, experience and other business related considerations. Published ranges are provided in good faith at the time of posting.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt; &lt;/strong&gt;&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;About Plume&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;As the creator of the only open, hardware-independent, cloud-controlled experience platform for CSPs and their subscribers, Plume partners with over 350 CSP customers, including some of the world’s largest such as Comcast, Charter, Liberty Global, and J:COM.&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plume’s software-defined network allows CSPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture.&amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Backed by investors such as Insight Partners and SoftBank Vision Fund 2, Plume is now valued at $2.6B, having added over $500M in funding in 2021 alone.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Plume is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in all employment practices and &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;decisions, ensuring equal employment opportunities for all qualified individuals without regard to &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;race, color, creed, religion, sex, national origin, age, physical or mental disability, sexual &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;orientation, gender identity, marital status, pregnancy, childbirth or related individual conditions, &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;medical conditions (as defined by state law), military or veteran status, or any other characteristic protected by federal, state or local law. &lt;/span&gt;&lt;/p&gt;&lt;/div&gt;

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;Life at Plume&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;At Plume, we believe that technology isn&#39;t about moving faster, it&#39;s about making life’s moments better. Which is why we’ve built the world&#39;s first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We now deliver services to over 50 million locations globally and have managed over 2.5 billion devices on our platform. We’re expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world&#39;s largest Communications Service Providers (CSPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data.&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don&#39;t, work to do what should be done (rather than what can), and if we can’t do it exceptionally well, we don’t do it. It’s how we&#39;ve assembled a team of world-class builders, thinkers, and doers. And it’s how we’re reinventing what’s possible every day.&lt;/span&gt;&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;/p&gt;
&lt;p&gt;This is a highly technical role, providing technical support to Plume’s retail customers, enterprise customers and their Network Operations Center teams.&amp;nbsp; The role covers architectural, design, and implementation consultancy support that will include set up of support policies, technologies and processes along with triage of field issues&lt;/p&gt;
&lt;p&gt;The Senior Support Engineer will be required to develop and maintain an expertise in the relevant Plume products and ensure that a high level of customer satisfaction is maintained with customers.&amp;nbsp; In addition to knowledge of the Plume products, the Senior Support Engineer will be expected to bring, maintain and develop knowledge and skills of the surrounding systems, software and vendor landscape, as well as customer requirements and industry best practice.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Responsibilities:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&amp;nbsp;Resolve customers&#39; issues with the recommended troubleshooting steps for technical issues, keep track of unresolved and escalated issues, and take ownership in resolution of &amp;nbsp; customer issues until they’re fully resolved&lt;/li&gt;
&lt;ul&gt;
&lt;li&gt;Drives diagnosis, troubleshooting and thorough testing of reported problems that are not easily reproducible.&lt;/li&gt;
&lt;li&gt;Use higher level networking tools to test and reproduce complex network connection and performance issues in a comprehensive manner.&lt;/li&gt;
&lt;li&gt;Conducts reverse engineering from the code&amp;nbsp; for known and suspected issues.&lt;/li&gt;
&lt;li&gt;Document and open support tickets for Customer issues.&lt;/li&gt;
&lt;/ul&gt;
&lt;/ul&gt;
&lt;ul&gt;
&lt;li&gt;Lead cross-functional customer experience review sessions with Product and Engineering.&amp;nbsp; Communicate clear and actionable recommendations towards product improvement (including bug fixes and new features) during these sessions, and manage prioritization of these requests&lt;/li&gt;
&lt;ul&gt;
&lt;li&gt;Proactively seek to identify trends based on calls received and cases created by/for the Customers .&lt;/li&gt;
&lt;li&gt;Work to immediately notify the Product and Engineering teams of these trends, while also identifying possible underlying technical issues, and recommending possible solutions.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Escalate cases and develop relationships with Engineering to resolve issues in a timely and effective manner.&lt;/li&gt;
&lt;/ul&gt;
&lt;/ul&gt;
&lt;ul&gt;
&lt;li&gt;Work closely with Service providers and Enterprise customers to help them gain a good understanding of the technical issues and the paths towards resolution. Provide both strategic and day-to-day technical expertise and support for assigned accounts&lt;/li&gt;
&lt;ul&gt;
&lt;li&gt;Develop strong technical relationships at the highest levels within the accounts&lt;/li&gt;
&lt;li&gt;Manage the timely, accurate and quality delivery of the company products and technical support to these accounts as required to meet sales goals.&lt;/li&gt;
&lt;/ul&gt;
&lt;/ul&gt;
&lt;ul&gt;
&lt;li&gt;Develop Support tools with Engineering to enable collection of useful data for faster diagnosis and resolution of issues&lt;/li&gt;
&lt;ul&gt;
&lt;li&gt;Define requirements that will enable increased supportability of the Plume product&lt;/li&gt;
&lt;li&gt;Writes policies and standard operating procedures to support effective use of proactive Support technologies and systems.&lt;/li&gt;
&lt;/ul&gt;
&lt;/ul&gt;
&lt;ul&gt;
&lt;li&gt;Conduct in-depth technical training and transfer of knowledge sessions to enable Enterprise customers and junior Customer Engineering members to provide technical support to the end customers.&lt;/li&gt;
&lt;li&gt;Primarily work during India&amp;nbsp; working hours, however be flexible to work in US shifts as required on a rotation basis.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Qualifications:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;At least 10 years work experience in Support Engineering&amp;nbsp;&lt;/li&gt;
&lt;li&gt;BA/BS degree in Computer Science or related technical field or equivalent practical experience.&lt;/li&gt;
&lt;li&gt;Strong understanding of&amp;nbsp; IEEE 802.11/WiFi Protocols&lt;/li&gt;
&lt;li&gt;Experience developing software using C/C++&lt;/li&gt;
&lt;li&gt;Network management skills: In depth knowledge of OSI/TCP IP layers, strong understanding of LAN technologies like DNS, DHCP, Bridging, Switching, Routing&lt;/li&gt;
&lt;li&gt;Prior experience in Linux, Red Hat Linux, Fedora and Ubuntu based development and Networking. OpenWRT and RDK experience preferred but not required.&lt;/li&gt;
&lt;li&gt;Familiar with operation of management tools and network analyzers like Sniffer, Wireshark, tcpdump.&lt;/li&gt;
&lt;li&gt;Trend analysis to help deliver more efficient solutions to customer network&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Good understanding of Cloud Architectures, virtualization and various enabling technologies from vendors.&lt;/li&gt;
&lt;li&gt;SaaS experience is a plus but not required.&amp;nbsp;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt; &lt;/strong&gt;&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;About Plume&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;As the creator of the only open, hardware-independent, cloud-controlled experience platform for CSPs and their subscribers, Plume partners with over 350 CSP customers, including some of the world’s largest such as Comcast, Charter, Liberty Global, and J:COM.&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plume’s software-defined network allows CSPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture.&amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Backed by investors such as Insight Partners and SoftBank Vision Fund 2, Plume is now valued at $2.6B, having added over $500M in funding in 2021 alone.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Plume is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in all employment practices and &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;decisions, ensuring equal employment opportunities for all qualified individuals without regard to &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;race, color, creed, religion, sex, national origin, age, physical or mental disability, sexual &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;orientation, gender identity, marital status, pregnancy, childbirth or related individual conditions, &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;medical conditions (as defined by state law), military or veteran status, or any other characteristic protected by federal, state or local law. &lt;/span&gt;&lt;/p&gt;&lt;/div&gt;

Plume is a CCPA compliant employer in California, view our CCPA Employee section.